PRIVACY POLICY

Assistant Anna Privacy Policy 

 

Assistant Anna  (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

 

For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at www.assistantanna.co.uk

 

“Service” refers to the Company’s services accessed via the Site, in which users can retain the services of the site owner to support their business support requirements.

 

The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service.

 

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

 

INFORMATION WE COLLECT

 

Assistant Anna collects “Non-Personal Information” and “Personal Information” in the categories described below.

 

Usage Data >

 

Assistant Anna will process information about your use of our website and services (“usage data”). The usage data may include:

 

(1) the browser types and versions used

(2) the operating system used by the accessing system

(3) the website from which an accessing system reaches our website

(4) the sub-websites

(5) the date and time (timestamp) of access to the Internet site

(6) an Internet protocol address (IP address)

(7) the Internet service provider (ISP) of the accessing system

(8) the geographical location of the user

(9) the page views and site navigation paths

(10) the pattern of the users’ use of the service with regards to timing and frequency

(11) any other similar data and information that may be used in the event of attacks on our information technology systems.

 

The source of the usage data is Google Analytics. The usage of data collected is needed to >

​

(1) deliver the content of our website correctly

(2) optimise the content of our website as well as any advertisement

(3) ensure the long-term viability of our information technology systems and website technology

(4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.

 

In order to process this information, we have the user’s consent and our legitimate interests in monitoring and improving our website and services.

 

Notification Data >

 

Assistant Anna may process information that you provide to us for the purpose of subscribing to our email notifications and/or e-newsletters (“notification data”). 

 

When the user registers for the e-newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the user at the time of the registration, as well as the date and time of the registration. 

 

The purpose of the collection of this data is to legally protect Assistant Anna by ensuring understanding of the possible misuse of the email address of a user at a later date. The personal information collected as part of a registration for the e- newsletter will only be used to send our e-newsletter.

 

The subscription to the e-newsletter may be terminated by the user at any time. The consent to the storage of personal data may be revoked at any time. For the purpose of revoking consent, a corresponding link for unsubscribing is found in each e-newsletter.

 

Enquiry Data, Correspondence Data and Customer Relationship data>

 

Assistant Anna may process information contained in any enquiry you submit to us regarding our services and products (“enquiry data”). If a user contacts us via email or via a contact form, the personal information transmitted by the user is automatically stored.

The personal information may include>

 

(1) the user’s contact information

(2) the user’s name

(3) the name of the user’s company

(4) the user’s job title or role

(5) the metadata associated with the communication

(6) and information contained in communications between the user and Assistant Anna.

 

Such personal data transmitted on a voluntary basis by a user to Assistant Anna is stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user, and promoting our products and services to customers.

 

Publication Data

 

Assistant Anna may process information that the users post for publication on our website or through our services (“publication data”). On our website the users can post information in the following ways: contact forms, blog comments (at a future date). 

 

HOW WE USE AND SHARE INFORMATION

 

Personal Information>

 

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are given access to users email addresses for the purpose of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

 

In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.

 

Non-Personal Information>

 

In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information in order to track trends and analyse use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

 

Legal Purpose of the Processing of Personal Data>

 

Assistant Anna may process any of your personal information identified in this privacy policy where necessary for the establishment, exercise or defence of legal claims, both in court proceedings and in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.

 

Assistant Anna may also process any of your personal information identified in this privacy policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, the fulfilment of tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.

 

RETAINING AND DELETING YOUR PERSONAL INFORMATION

 

The personal information that we process for any purpose or purposes will not be kept for longer than is necessary for the expressed purpose. We will retain your personal data as follows:

 

1. the user’s contact information

2. the user’s name

3. the name of the user’s company

4. the user’s job title or role

5. the metadata associated with the communication

6. information contained in communications between the user and Assistant Anna

 

will be retained for a minimum period of 30 days and for a maximum period of 5 years.

 

YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

 

If you are a resident of the EEA, you have the following data protection rights:

 

If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing hello@assistantanna.co.uk

 

DATA PROTECTION OFFICER

 

Our data protection officer’s contact details are:

Annalisa Jones  – hello@assistantanna.co.uk

 

Last review of Privacy Policy – February 2024